Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
A flexible platform that plays nice with others
Customer service is a team effort. Luckily there are over 100 apps that plug into Zendesk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of Zendesk's robust API.
The fastest path to better communication
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.
Create one beautiful destination for all your customer self-service needs
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Customer service is better when it’s personal and proactive
Zendesk’s suite of engagement features lets you understand your customers better with tools like our Net Promoter Score® survey. With customer data at your fingertips, you can start meaningful conversations with your customers instead of waiting for them to come to you.
Zendesk can also be integrated with a lot of third-party platforms & apps.
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