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UserVoice

easy-to-use feedback, helpdesk, and knowledge base management tools in one

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Overview of UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. 

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform to empower customer support. 

Unique Features of UserVoice

Feedback

Engage early engage often rather than waiting for customers to come to you

Increase engagement 34x with UserVoice

Helpdesk

Save time and improve Service with customer snapshot right in the ticket queue.

Save 1.5 minutes per ticket

Answers

Reduce Support Requests by helping customers to help themselves instantly.

49% reduction in tickets

Satisfaction

Rescue At-risk Users 

Identify Promoters by tying in-app ratings to product, support & ROI

Analytics

Deploy Informed Products with insights backed by statistically significant data.

Features checked in UserVoice

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

Specifications for UserVoice

Pricing

$15 - $85 per Agent per Month

Operating Systems
regions

Global

Currency

USD