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Customer Success Management Solution - Track user behavior and engagement.

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Overview of UserJoy

UserJoy is a complete customer analytics + CRM solution for SaaS businesses.  It helps SaaS businesses to get a 360 degree profile view of their users. With UserJoy, now you can segment users by their health status, engagement, activity that they have done in your app and bunch of other parameters like joined date, country, browser etc.  With such a powerful segmentation, now you can easily identify users who are stuck in onboarding process or users who are hot trials or risk users and then message via emails or in-app notifications.

Unique Features of UserJoy

1. Increase Conversions : Identify users who are stuck in your onboarding process, and proactively reach out to them with help messages. Identify trial users who are serious about buying your product and target them with the right messages.

2. Improve Engagement : Identify which of your customers are in Good, Bad or Average health. Automate messages to drive engagement for new features, and retain less engaged users. Enable your product, marketing, sales and support teams to engage with your customers in a more meaningful way.

3. Grow Revenue : Identify your customer evangelists and reach out to them for case studies and testimonials. Increase renewals, upsells and referrals.

Features checked in UserJoy

  • 2-Way Email Integration
  • Bulk Email Sending
  • Calendar Management
  • Calls Automatically Tracked
  • Contacts, Leads & Opportunities
  • Customer Portal
  • Ecommerce Integration
  • Email Templates
  • Interaction Tracking
  • Task Management
  • Track Email Link Clicks
  • Track Email Opens

Specifications for UserJoy


Free - $299 per month

Operating Systems