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Second CRM

Complete business automation solution

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Overview of Second CRM

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Unique Features of Second CRM

Features & Benefits

  • Consolidate leads from email, website forms, and social networks
  • Manage sales and support teams and activities
  • Share sales data across individuals and teams
  • Generate and send quotes, sales orders and invoices
  • Track communication with customers and timely follow ups
  • Manage schedules, calls, meetings and emails from a single location
  • Create and execute campaigns across marketing channels
  • Manage warranties and support contracts
  • Track service requests (tickets) with rule based escalation
  • Plan and execute customer survey with analytics
  • Knowledgebase and self-servicing portal
  • Manage projects, deliver orders and track inventory
  • Purchase orders and vendor management
  • Manage bills, track payments and issue receipts
  • Holidays and leave management

Features checked in Second CRM

  • 2-Way Email Integration
  • Bulk Email Sending
  • Calendar Management
  • Calls Automatically Tracked
  • Contacts, Leads & Opportunities
  • Customer Portal
  • Ecommerce Integration
  • Email Templates
  • Interaction Tracking
  • Task Management
  • Track Email Link Clicks
  • Track Email Opens

Specifications for Second CRM


Starting from $24/user/month

Operating Systems