ProProfs Knowledge Base Software is a powerful online knowledge management software that empowers HRs, trainers and top management of a company to manage employee and organizational knowledge. With support for over 90+ languages, ProProfs Knowledge Base allows businesses to easily retain and share knowledge with employees by uploading company documents and files to a central location. HRs can easily share company policies and procedures with new hires and quickly orient them to the company’s culture via a private intra-company knowledgebase. Trainers can also use the knolwedgebase to share articles, videos and know-hows with employees to facilitate training.
Additionally, companies can create and embed a highly-searchable online FAQ to their websites, which helps their customers quickly find answers to their questions. As a result, companies can effectively and quickly resolve customer queries and reduce tickets. Companies can easily import and export articles, files, documents to the knowledgebase and brand it with their colors, fonts and logos. ProProfs Knowledge Base is also fully compatible with multiple devices and browsers, which makes it possible for users to access it from anywhere and at anytime. It is the ideal solution for companies looking to effectively exchange knowledge with customers and gain a competitive edge in their business.
Reduce customer tickets
By creating an online FAQ, you help customers to easily find answers to their questions. This reduces customer support tickets and save time and effort, lost on addressing to the same problems again and again.
Share & retain employee knowledge
Companies with a high-churn environment can prevent loss of knowledge when certain employees leave the company by retaining key process-related information in a centralized online knowledgebase. Allowing employees to share information via an online knowledgebase also facilitates to rope in new hires.
Increase customer delight
By helping customers quickly find what they are looking for, you heighten their delight with your product or service. You not only offer a smooth on-boarding experience to new customers but also make existing customers happy.
Centralize company documents
An online knowledgebase serves as a centralized and well-categorized repository containing videos, articles, files, documents and PPTs regarding a company’s policies and procedures. All employees can access the knowledgebase, at anytime to find updated information about the company.
Create a knowledgebase to quickly bring new employees up-to speed on company policies and protocols. New hires can easily find the information they need in a central location, while seniors can share their product or service knowledge via the online knowledgebase.
Post training support
The online knowledgebase can be used to upload product manuals, service guide, reference material and other important company documents, which can be accessed at anytime by trainees to refer and find answers to their concerns and issues.
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