App of the Day

Live chat software for business. Intelligent customer engagement.

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Live2Support

Live chat solution for websites to monitor and chat with website visitors.

API Access
Agent Management
Alerts and Notifications
Analytics and Reporting
CRM Integration
Chat Transfer
Co-Browsing Support
Custom Triggers
Knowledge Base
Templating and Macros
Ticket Creation
Pricing

$16 to $149/month

Pricing

$9.99 - $39.95 per month

Operating Systems
Operating Systems
Integrations

28

Integrations

17

regions

Global

regions

Asia, Australia, Belgium, Canada, China, EU, Finland, France, Germany, Global, India, Ireland, Italy, Japan, Latin America, Luxembourg, Mexico, Middle-East, Netherlands, New Zealand, Russia, Singapore, South Africa, Spain, Switzerland, UK, United States

Overview

LiveChat is a chat software tool that improves your online customer service. It enables you to immediately respond to customers’ questions and monitor their online behavior.

With LiveChat, you can serve several customers at once,without keeping them waiting. By issuing customized chat greetings, you can proactively engage visitors and start a chat with them. While chatting, you can easily send and receive files without having to resort to 3rd party services.

The LiveChat window comes in 36 languages and a variety of colors and styles. To make the chat option more visible for your visitors, you can set up an eye-catcher that will get their attention. You can also adjust the feel and look of the chat window using CSS styles. 

Founded in the year 2003, with multiple offices in USA and India, Live2Support provides chat support software that can cater to the requirements of large and small businesses alike. Having served more than 28,000 websites down the years, Live2Support’s software has multiple intuitive interfaces that provide detailed chat analytics and tools for companies to use.

The user interface is intuitive and customizable. The setup is as easy as pasting a line of code onto your website. If you're using WordPress, Shopify, Magento, Drupal or Joomla or any other e-commerce tool or CMS the setup procedure is as simple as installing a plugin. The chat widget can be tailored in terms of color, size and placement to match your website theme.

It also allows a chat operator to access live real-time information about each customer that is currently on the website. Not only does this provide information such as the client’s name, email address, location, IP, browser and operating system, but it also lets the operator know if the client is a first-time visitor or a repeat customer. Past chat logs, if applicable, are also available real time for quick references. Such information can be useful for agents to understand exactly what the customer's requirements are.

Unique Features & Benefits

Chats

Quickly respond to your customers and handle several chats at once using the chat improvements.

Tickets

Keep the communication going and handle cases via tickets.

Customization

Fine-tune the look of your live chat and develop your brand awareness.

Tags

Assign case-specific tags to chats and tickets to easily find them in the Archives.

File-sharing

Share file with your website visitors over chat.

Applications

A wide range of applications you can use to monitor your site and chat with visitors.

Archives

Easy access to your previous communication with visitors.

Engagement

Encourage your online visitors to start a chat with you through a personalized chat greeting or a custom chat button.

Social-media

Useful social media integrations will help you grow and nurture your social media presence and follower base.

Visitor monitoring and chatting is a clean and user friendly process. With multiple interfaces available, it is ensured you remain connected with your website visitors irrespective of your location and the device you are using. Besides providing the ability to sort your traffic and search out previous conversations, the monitoring and chatting console also helps chat agents with "canned responses". This helps agents customize messages in advance, reducing their response time while on a chat.

The monitoring and chatting console also allows an administrator to discreetly peep in to the conversations between their agents and customers. This tool can be especially useful to monitor agents with the aim to improve the quality of customer service.

Live2Support is available across various platforms with native desktop, web-based, android and iPhone/iPad native applications.  The website visitors can also initiate a chat from both iOS and Android mobile devices. Chats can also be seamlessly continued between devices. This helps  customers stay on the move while serving agents resolve their queries.

Live2Support chat software is adaptable and easy to integrate with almost all the popular contemporary CRMS and helpdesk solutions, such as Salesforce, Infusionsoft, MS Dynamics, zendesk.  There is also a provision for an integration with inhouse built CRM through customized solutions. 

See how it works

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