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LiveChat

Live chat software for business. Intelligent customer engagement.

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Overview of LiveChat

LiveChat is a chat software tool that improves your online customer service. It enables you to immediately respond to customers’ questions and monitor their online behavior.

With LiveChat, you can serve several customers at once,without keeping them waiting. By issuing customized chat greetings, you can proactively engage visitors and start a chat with them. While chatting, you can easily send and receive files without having to resort to 3rd party services.

The LiveChat window comes in 36 languages and a variety of colors and styles. To make the chat option more visible for your visitors, you can set up an eye-catcher that will get their attention. You can also adjust the feel and look of the chat window using CSS styles. 

Unique Features of LiveChat

Chats

Quickly respond to your customers and handle several chats at once using the chat improvements.

Tickets

Keep the communication going and handle cases via tickets.

Customization

Fine-tune the look of your live chat and develop your brand awareness.

Tags

Assign case-specific tags to chats and tickets to easily find them in the Archives.

File-sharing

Share file with your website visitors over chat.

Applications

A wide range of applications you can use to monitor your site and chat with visitors.

Archives

Easy access to your previous communication with visitors.

Engagement

Encourage your online visitors to start a chat with you through a personalized chat greeting or a custom chat button.

Social-media

Useful social media integrations will help you grow and nurture your social media presence and follower base.

Features checked in LiveChat

  • API Access
  • Agent Management
  • Alerts and Notifications
  • Analytics and Reporting
  • CRM Integration
  • Chat Transfer
  • Co-Browsing Support
  • Custom Triggers
  • Knowledge Base
  • Templating and Macros
  • Ticket Creation

Specifications for LiveChat

Pricing

$16 to $149/month

Operating Systems
regions

Global

Currency

EUR, USD