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Live2Support

Live chat solution for websites to monitor and chat with website visitors.

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Overview of Live2Support

Founded in the year 2003, with multiple offices in USA and India, Live2Support provides chat support software that can cater to the requirements of large and small businesses alike. Having served more than 28,000 websites down the years, Live2Support’s software has multiple intuitive interfaces that provide detailed chat analytics and tools for companies to use.

The user interface is intuitive and customizable. The setup is as easy as pasting a line of code onto your website. If you're using WordPress, Shopify, Magento, Drupal or Joomla or any other e-commerce tool or CMS the setup procedure is as simple as installing a plugin. The chat widget can be tailored in terms of color, size and placement to match your website theme.

It also allows a chat operator to access live real-time information about each customer that is currently on the website. Not only does this provide information such as the client’s name, email address, location, IP, browser and operating system, but it also lets the operator know if the client is a first-time visitor or a repeat customer. Past chat logs, if applicable, are also available real time for quick references. Such information can be useful for agents to understand exactly what the customer's requirements are.

Unique Features of Live2Support

Visitor monitoring and chatting is a clean and user friendly process. With multiple interfaces available, it is ensured you remain connected with your website visitors irrespective of your location and the device you are using. Besides providing the ability to sort your traffic and search out previous conversations, the monitoring and chatting console also helps chat agents with "canned responses". This helps agents customize messages in advance, reducing their response time while on a chat.

The monitoring and chatting console also allows an administrator to discreetly peep in to the conversations between their agents and customers. This tool can be especially useful to monitor agents with the aim to improve the quality of customer service.

Live2Support is available across various platforms with native desktop, web-based, android and iPhone/iPad native applications.  The website visitors can also initiate a chat from both iOS and Android mobile devices. Chats can also be seamlessly continued between devices. This helps  customers stay on the move while serving agents resolve their queries.

Live2Support chat software is adaptable and easy to integrate with almost all the popular contemporary CRMS and helpdesk solutions, such as Salesforce, Infusionsoft, MS Dynamics, zendesk.  There is also a provision for an integration with inhouse built CRM through customized solutions. 

Features checked in Live2Support

  • API Access
  • Agent Management
  • Alerts and Notifications
  • Analytics and Reporting
  • CRM Integration
  • Chat Transfer
  • Co-Browsing Support
  • Custom Triggers
  • Knowledge Base
  • Templating and Macros
  • Ticket Creation

See how Live2Support works

Specifications for Live2Support

Pricing

$9.99 - $39.95 per month

Operating Systems
regions

Asia, Australia, Belgium, Canada, China, EU, Finland, France, Germany, Global, India, Ireland, Italy, Japan, Latin America, Luxembourg, Mexico, Middle-East, Netherlands, New Zealand, Russia, Singapore, South Africa, Spain, Switzerland, UK, United States

Currency

USD

integrations

Live2Support can also be integrated with a lot of third-party platforms & apps.