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Helprace

Customer service software with a help desk, self-service portal and community.

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Overview of Helprace

Helprace is a cloud-based web application that allows your business to reach new heights in customer service. Helprace features a help desk that’s integrated with a customer-centric community and knowledge base.

The help desk is packed with innovative features such as canned replies and ticket routing to streamline productivity. Once your team gets bigger, you can collaborate using private notes and and track how well your team is performing with SLA (service level agreements).

The community allows you to understand your customers every step of the way. The feedback platform and widget allows users to: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. End-users need only to submit their name, email and password to create an account. Alternatively, customer service agents can invite users using the admin panel. Over time, as your ticket database (and user base) grows, you can build a knowledge base of frequently asked questions.

At Helprace, we’ve always believed that the best things in life are free. This includes great customer service. That’s why we have a free plan for small companies that are on a budget. We know that companies don’t stay small forever, so we’ll scale as you grow with no worry on your part. Sign up today!

Unique Features of Helprace

Helprace was launched in 2014 as a solution to the messy and fragmented support software market. We've seen firsthand how support reps stayed focused on their help desk, database managers wanted a knowledge base & communities remained to fend for themselves. This is no way to support customers!

We've come up with a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered linked between each other and centered around your brand. Companies can:

1) prioritize ideas, questions and praise (and act on them),
2) provide instant answers using Helprace search and self-service
3) solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace support channel to offer a customer service solution in line with their goals. 

Features checked in Helprace

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

See how Helprace works

Specifications for Helprace

Pricing

Free to $20 per month

Operating Systems
regions

United States

Currency

USD