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Help Scout

Web-based help desk that's invisible to customers.

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Overview of Help Scout

Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.

Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Self-service your customers will love

With Docs you can create up to 5 knowledge base sites so customers can find answers from any device.

Unique Features of Help Scout

  • Unlimited mailboxes
  • Workflows
  • Two email templates
  • Merge conversations
  • Tags
  • Saved replies
  • Notes
  • Collision detection
  • Mailbox permissions
  • Customer profiles
  • Assigning
  • Voicemail integration
  • Edit/hide threads
  • Phone conversations
  • Advanced formatting
  • Auto reply
  • Open tracking
  • Bulk actions
  • Custom outgoing settings
  • Spam filtering
  • Email forwarding
  • User permissions
  • Satisfaction Ratings

Features checked in Help Scout

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

See how Help Scout works

Specifications for Help Scout


$15 Per Month

Operating Systems