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HappyFox

A cloud based customer support help desk software.

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Overview of HappyFox

HappyFox is web based help desk and customer support software that is hosted on the cloud. HappyFox helps you to confidently move away from the clutter and confusion of your mailbox to a better and productive centralised ticketing system. All incoming email queries are automatically categorised and assigned to the concerned departments that results in faster resolution of issues. With live chat and social integration you can now support customers on live chat and social media channels within the help desk interface that greatly reduces the hassles of handling too many applications. HappyFox integrates with most of the top CRM applications that enables your support agents to have all the contextual information needed to provide a great customer support experience. With dedicated iOS and Android applications your support agents can be on top of support requests at anytime in any place. 

Unique Features of HappyFox

  1. Intuitive and easy to use interface
  2. Smart Rules helps you to automate most of the redundant tasks that helps save time and makes agents more productive.
  3. Multi channel support system - email, live chat, voice and social media.
  4. Advanced and in-depth reporting that helps you gather actionable customer support insights.

Features checked in HappyFox

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

See how HappyFox works

Specifications for HappyFox

Pricing

$9-$29 per staff/month

Operating Systems
regions

Global

Currency

USD