Simple Help Desk Software.
Delight your online customers with awesome, personal support.
The best ticketing system for small teams
Assign tickets to coworkers, add private notes and easily see the status of every ticket. You’ll never waste time wondering who’s responding to which support ticket.
Always know what’s going on.
Track customer support metrics to help you set goals for your team and keep improving your customer service.
Looks and feels just like email.
Groove won’t frustrate your customers by making them log in or reference their ticket number to get help. They’ll never know you’re using a help desk to manage your email.
Add extras when you want them.
Instead of cluttering Groove with features you'll never use, we offer optional free add-ons in our app store.
Share the workload by assigning tickets to other agents or groups.
Collaborate behind the scenes with notes that only you and your team can see.
Know where every ticket stands by marking it as Open, Pending or Closed.
Support multiple brands or support addresses from the same dashboard with unlimited mailboxes.
Outside Email Forwarding
Forward emails to third parties for collaboration, while keeping everything in one place.
Set up rich-text-friendly signatures that your whole team can use.
Merge duplicate tickets to avoid having to manage multiple threads on the same issue.
Customer Support History
See the full support history of every customer without having to search.
Groove can also be integrated with a lot of third-party platforms & apps.
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