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Groove

Assign emails to coworkers, add private notes and easily see who's working

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Overview of Groove

Simple Help Desk Software.

Delight your online customers with awesome, personal support.

The best ticketing system for small teams

Assign tickets to coworkers, add private notes and easily see the status of every ticket. You’ll never waste time wondering who’s responding to which support ticket.

Always know what’s going on.

Track customer support metrics to help you set goals for your team and keep improving your customer service.

Looks and feels just like email.

Groove won’t frustrate your customers by making them log in or reference their ticket number to get help. They’ll never know you’re using a help desk to manage your email.

Add extras when you want them.

Instead of cluttering Groove with features you'll never use, we offer optional free add-ons in our app store.

Unique Features of Groove

Ticket Assignments

Share the workload by assigning tickets to other agents or groups.

Private Notes

Collaborate behind the scenes with notes that only you and your team can see.

Ticket Statuses

Know where every ticket stands by marking it as Open, Pending or Closed.

Multiple Mailboxes

Support multiple brands or support addresses from the same dashboard with unlimited mailboxes.

Outside Email Forwarding

Forward emails to third parties for collaboration, while keeping everything in one place.

Email Signatures

Set up rich-text-friendly signatures that your whole team can use.

Merging Tickets

Merge duplicate tickets to avoid having to manage multiple threads on the same issue.

Customer Support History

See the full support history of every customer without having to search.

Features checked in Groove

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

See how Groove works

Specifications for Groove

Pricing

$15 per month

Operating Systems
regions

Global

Currency

USD