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Freshdesk

Customer happiness. Refreshingly easy.

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Overview of Freshdesk

Freshdesk is a full-fledged cloud based support software that makes customer happiness, refreshingly easy. More than 29,000 businesses across the world use Freshdesk to support their customers across multiple channels - including email, phone, chat and social media. 3M, Cisco, QuizUp and Movember are just some of Freshdesk's customers.

Unique Features of Freshdesk

Unlike competing products with steep pricing tiers and hidden strings, Freshdesk's SaaS helpdesk software is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk is completely customizable and offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more.

Features checked in Freshdesk

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

See how Freshdesk works

Specifications for Freshdesk

Pricing

Free - $70 per agent per Month

Operating Systems
regions

Global

Currency

EUR, INR, USD, ZAR