App of the Day
Firehose Logo


Respond to customers from email and social media in one simple and powerful app.

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Overview of Firehose

If you have customers, you need Firehose.

Customers will try and contact you through E-mail, Twitter and Facebook. Trying to manage all these communications, especially when working on a team, can be hazardous at best. Firehose brings all the ways customers contact you into one place. 

Unique Features of Firehose

  • Canned replies help you answer common inquiries quickly.
  • Write notes to other agents about interactions.
  • Agents can belong to multiple teams. This allows you to offer support for multiple companies.
  • See information about the customer right at the top of the conversation.

Features checked in Firehose

  • Built-In Knowledge Base
  • Canned Responses
  • Client Self-Service Portal
  • Customer Database
  • Email Integration
  • Escalation Management
  • Inbox / Queue Management
  • Knowledge Base Integration
  • Known Issue Management
  • Live Chat
  • SLA Management
  • Ticket Management

Specifications for Firehose


$12 / Month

Operating Systems





Firehose can also be integrated with a lot of third-party platforms & apps.